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Yes, unless it is emergency situation.

For all services, please contact us first and we advise you of the best option for your pet.

Yes, but we understand it is not always possible.

We prefer you to phone us, so we can provide first aid advice and explain what may happen during your journey. Staff can also prepare equipment and services to ensure your animal is able to obtain prompt emergency care when it arrives.

We understand there is a bond between you, your pet and your favourite vet. Our aim is for you to see the same vet to ensure this bond continues. Sometimes seeing your favourite vet may not be possible due to surgical or roster commitments. We store electronic clinical records which ensure patient history can be accessed by any of our clinical staff.

If you would like to see a specific vet, please ensure you let us know when booking your appointment.

Yes, final year veterinary students will be involved in all cases as this is how they learn and gain experience. The students move through clinical rotations in all four centres and work with staff to ensure the best outcome for your pets. They are under supervision of specialists and veterinarians at all times. 听

When visiting us with your animal, consultations may be slightly longer than an appointment at a normal vet clinic. This can be beneficial for your pet as they will receive a more thorough examination and case discussion. Recommendations are detailed and communicated to you by both students and veterinarians.

If you have any questions about student learning, please ask.

At least once per year.

All animals requiring annual vaccinations will be we